Dispute Resolution Skills and Techniques: Mediation Conciliation Facilitation

Australia Title

Dispute Resolution Skills and Techniques provides expert guidance on the practical operation of the processes of mediation, conciliation and facilitation. It covers the skills and techniques that can be used by dispute resolution practitioners to assist parties in their decision-making. It deals systematically with all procedural aspects covering a wide range of planning, precautionary and trouble-shooting methods relevant for practice.

The book pays particular attention to the nature of conflict, to important cross-cultural issues, to the negotiation responsibilities of practitioners and on the emerging roles of technology and artificial intelligence. For lawyer mediators and representatives there is topical material on probability, risk and costs.  In addition, a dedicated chapter on dispute resolution advocacy and support offers practical guidance to professional advisers and advocates in consensual dispute resolution settings. Practical applications of artificial intelligence in mediation and conciliation and questions of digital readiness of dispute resolvers are canvassed in a new chapter on ODR. 

With its Australasian focus, references are made throughout book to the Australian Mediation and Dispute Resolution Accreditation Standards (AMDRAS) and to relevant mediation frameworks, codes and standards in Singapore and Hong Kong.

Features

• Provides key information to develop and support dispute resolution practice
• Authoritative authors
• Includes supplementary source documents in useful appendices
• Aligns with mediation standards
• Ensures up-to-date understanding of practice skills and techniques
• Reliable content
• Practical and complete resource
• Supports accreditation process

table of content

1. Dispute Resolution and Dispute Resolvers
2. Engaging in DR Systems
3. Diagnosing, Designing, Defining
4. Establishing and Maintaining a Climate Conducive to Negotiation
5. Managing the DR Procedure
6. Assisting Communication and Cultural Dynamics
7. Facilitating the Negotiations
8. Promoting Outcomes
9. Dispute Resolution Advocacy and Support
10. Working with Risk and Probability
11. Variations in DR Procedures
12. Navigating Dispute Resolver Traps
13. AI and Online Dispute Resolution